Terms & Conditions

NAV 9 ("NAV 9", "we", "us") provides AI agent services for local service businesses — review management, lead response, content, and related digital marketing automation. By using our website, submitting a form, purchasing a plan, or exchanging text messages with us, you agree to these terms.

Plans are billed monthly or annually in advance and renew automatically until cancelled. Setup fees, where listed, are one-time and non-refundable once onboarding begins. You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period. Territory exclusivity, where offered, applies to a single metro and industry and lasts only while your plan is active and in good standing.

You are responsible for the accuracy of the business information, offers, and contact lists you give us, and for having the legal right to contact any customer whose phone number you provide. You agree not to use our services to send unlawful, misleading, or unsolicited messages. You retain ownership of your business content; you grant us the license needed to operate the agents on your behalf.

Our agents draft content — review replies, messages, and posts. Depending on the autonomy level you choose, drafts are either sent to you for approval or published automatically. You are responsible for the content published under your business name. We provide approval controls and escalation rules so a human can review anything sensitive.

Program description. NAV 9 uses SMS text messaging in two ways: (a) operational and approval messages to a business owner or authorized contact — for example, an agent asking you to approve a drafted review reply, to which you can respond YES, NO, or EDIT; and (b) customer-facing messages we send on your behalf at your direction, such as review requests after a completed job.

• Consent. We only send text messages to people who have opted in — by checking the SMS consent box on our sign-up form, by providing a mobile number in your account settings, or by texting us first. Consent to receive text messages is not a condition of purchase.
• Message frequency. Message frequency varies and depends on your account activity. Approval and alert messages are event-driven — typically a few messages per week.
• Cost. Message and data rates may apply. NAV 9 does not charge for text messages; your mobile carrier may.
• Opt out. Reply STOP to any message to stop receiving texts. You will receive a single confirmation and no further messages.
• Help. Reply HELP for assistance, or email support@nav9.ai.
• Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
• Privacy. Mobile information and consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. See our Privacy Policy.

Payments are processed by our payment provider. You authorize recurring charges to your payment method for the plan you select until you cancel. Failed payments may result in suspension of your agents and release of any territory hold.

Our agents interact with third-party platforms such as Google Business Profile and SMS carriers. We are not responsible for changes to, downtime of, or enforcement actions taken by those platforms.

Services are provided "as is." We do not guarantee specific rankings, review counts, lead volume, or revenue. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

We may update these terms; material changes will be posted here with a new "last updated" date. Questions? Email support@nav9.ai or use our contact form.